Frequently Asked Questions
Do I need to make a booking?
We recommend you book appointments in advance to secure your preferred date and time. You can make an appointment online, or call us on 9879 7461 to book your appointment. Walk-in appointments are subject to availability only.
Can I make an after-hours appointment?
Yes. We require 24 hours notice when requesting an after-hours appointment. You can make an after-hours appointment online, or call us on 9879 746 to book your appointment.
What time should I arrive at Enosis Wellness Centre?
We ask that you arrive 15 minutes prior to your treatment starting. Slow down to spa pace, and relax whilst sipping some organic herbal tea as you fill in your client card. Late arrivals will be subject to reduced treatment times.
Will I need to fill out any forms on my first appointment?
We ask that you to fill out a client card so that any health or medical concerns can be taken into account before your treatment.
What is your Cancellation Policy?
We understand that sometimes you need to change your appointment. 24 hours notice of any cancellation is kindly required or a 50% cancellation fee will be charged to all treatments and packages 60 minutes or over, including group bookings.
Are there any age restrictions, and can I bring my children?
We are not able to accept appointments for children under the age of 16 years unless accompanied by a parent. As Enosis is a relaxing, adult-orientated atmosphere, we ask that minors who are not receiving a treatment be left in the care of family or friends so that everyone can get the most out of their spa experience.
What about my jewellery and valuables?
We recommend you leave your valuables at home as all treatments are conducted jewellery-free. We regret that we cannot be responsible for the loss or damage of personal items.
What should I wear during a body treatment?
We request that bathers or underwear be worn for all body and wet treatments. To ensure your privacy during your body treatment, your therapist keeps your entire body draped only revealing the portion that is being massaged.
What forms of payment do you accept?
We accept all major credit cards, debit cards, business cards, cash and Enosis Wellness Centres gift cards.
Do you sell Gift Vouchers?
We have Enosis Wellness Centres gift cards to suit any budget. Gift cards are non-refundable, however they are transferable. Gift cards DO have an expiry date from the date of purchase.
Are your products organic?
We have incorporated a range of natural and organic products which are cruelty-free and free of parabens, formaldehyde, sodium laurel sulphate, and propylene glycol.
Do you have a Returns Policy?
Yes. We will reimburse you for any product purchased which is faulty or in a damaged conditioned.
Do you have disability access to the premises?